Frequently Asked Questions

Find answers to common questions about our premium cleaning systems

How often should I replace my Kirby vacuum bag?

For optimal performance and suction, we recommend replacing the HEPA filter bag when it reaches the 'Full' line, typically every 1-2 months depending on usage.

Are Kirby vacuums suitable for hardwood floors?

Yes, Kirby systems feature adjustable height settings and specialized brush rolls designed to safely and effectively clean both deep-pile carpets and delicate hard flooring.

Where can I find genuine replacement parts?

We stock a full inventory of authentic Kirby belts, bags, and attachments directly on our website to ensure your machine maintains its lifetime warranty.

How do I register my new Kirby vacuum warranty?

You can register your unit online through our 'Warranty Registration' page using the serial number located on the main power plant of your vacuum.

Can the Kirby system be used for shampooing carpets?

Absolutely. With the Multi-Surface Shampoo System attachment, your Kirby converts into a professional-grade carpet cleaner that dries quickly.

What should I do if my vacuum brush roll stops spinning?

First, check if the belt is broken or stretched. If the belt is intact, ensure the nozzle height is correctly adjusted and the belt lifter is in the 'Green' position.